Michael Bissell
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Cloudentity Experience

Cloudentity is an Identity Access Management and API security company in a very exciting time as privacy laws and data security is rapidly evolving. Working with the leadership team to provide a clear path from prospect through delivery required a mix of business, presentation and technical skills.

Director of Customer Enablement
My primary role was to own the experience of the customer from before the time they contacted Cloudentity through prospect and finally delivery. This required a unique mix of skills:

Product Evangelism
The role of product evangelism includes a mix of demonstrating the product as it stands today while developing use cases and tutorials for ways the product could be used in the future. While we often think of Evangelism as an outward communication, it was also important to communicate these same use cases to the engineering team and other business stakeholders to provide insights into the customer experience with the product.

Language/Product Fit Management
While the actual deliverables are comprised of technical tools, it is imperative to align technical language to the concepts and language analysts such as Gartner or KuppingerCole. By working with the leadership and engineering teams, we were able to gain traction with the analyst community and develop new strategies to attract customers.

Business Toolset
While a small organization, there was an ongoing need to manage systems that integrated into the customer pipeline. Tools included:

  • CRM: Hubspot and Hubspot Developers
    In addition to CRM tools, I managed an integration into a self-service demo which included signup from the Wordpress driven marketing site, activation and tracking progress of prospects using the demo.

  • Support Tools: Zendesk, Jira and more
    Supporting and escalating customer issues was primarily managed through Zendesk – adding tools to set customer expectations based on contract details, integrations to Jira to aggregate bug management and time tracking, and additional live chat integrations with Slack allowed a seamless process for customers and easier tracking for back office accounting.

  • Documentation Management Tools:
    With technical documentation in markdown language in github but a wide range of communication requirements, projects includes continuous integration publishing for technical documentation while supporting print and legacy marketing systems such as Wordpress.

Resume

  • Michael's Resume
  • NWEA Experience
  • Apigee Experience
  • Cloudentity Experience
  • Conquent Experience
  • Technical Skills
  • Presentations and Voice
  • The API Contract
  • Contact me

Blog

  • Terms of Service in lieu of Legal Governance
  • Slow Response Times
  • Uptime and Nines
  • What is an SLA?
  • Services vs APIs
  • Ecosystem of Breaches -- People and Social Engineering
  • Ecosystem of Breaches -- Devices and Hardware
  • Ecosystem of Breaches -- User Interfaces
  • Ecosystem of Breaches -- Networking
  • The Ecosystem of Breaches -- Services
  • Ecosystem of Breaches -- Databases
  • The Ecosystem of Breaches -- Introduction
  • Broken Vows -- doing better with keeping secrets
  • The Organic Algorithm
  • Work From Home Data War
  • Finding Your Voice -- How Podcasts Sound different
  • Normal is a Myth
  • Managing Expectations
  • Why Are Podcasts Different?
  • It's not about the argument.
  • Why DIY is not Stay At Home
  • Let's talk really basic websites
  • Working Remotely and Social Distancing Challenges
  • Fashionable Facts
  • Siri Being Disturbingly Helpful
  • I Want to be Your Distraction
  • Building your SLA (Security Level Agreement)
  • Why We Don't Read
  • Stepping Back (but not away)
  • Fake Friends
  • Tribal Amnesia
  • The New Facebook is Text Messaging
  • A bit about Starbucks-ese
  • Historical Figures in Modern Clothes
  • What is SSO?
  • Talking Around the Answer
  • My Next Adventure
  • On Prem, IaaS, Paas and SaaS
  • Why I dropped out of Social Media
  • Being Watched by TV
  • Why I Can’t Support Bernie Sanders
  • Waking up from the Dream of the 90s
  • PIN is a Four Letter Word
  • Mundane Travels in an Amazing World by Michael Bissell
  • Keep Portland, Portland
  • The Odd Case of Interconnected Clocks
  • Meaningful Work that I Get Paid For
  • Time to Disrupt Disruption
  • How the TARDIS Travels in Time And Relative Dimensions In Space
  • Logging in with Facebook (and Google and Twitter and...)
  • Logging into Myspace in 2014
  • Heretics of Science
  • That's the time I feel like making text to you
  • We're Just Meta Uber Super Tool Users
  • Birthing and Idea
  • Fun With Chinese Hackers and Password Strength
  • How to Turn Off Google Location Tracking
  • Your Phone is Spying on Everyone
  • My New Not a Laptop
  • Advertising vs. Reality. Lays Kitchen
  • Brilliant Ideas in Dreams -- but it's still a dream
  • World Traveling Intros
  • Referencing your whacky theories
  • Is Being a Geek the Antithesis of Success?
  • 3-Legged OAuth -- A Love Story
  • The Cost of Gentrification
  • Medieval Hoarding to the Hive Mind
  • Stealing money with bad web design
  • Newspaper Hospice
  • The Conversation of Learning
  • Watching Myself
  • Driving through a fly-over
  • Death of the Save Button
  • Deja-Google and the world traveller
  • The Loss of Everything or How I Lost my Phone
  • I'll Never be a Space Tourist
  • Global Training Director (and MacGyver)
  • Amateurs vs Idiots
  • Why I {heart} APIs
  • Buying Respect on Layaway
  • Latte Swilling Robin Hoods, sort of
  • Amateur Coffee Drinkers
  • The Houses are Trees
  • Why I Drink Starbucks in Europe
  • Polite Drinking
  • The Sounds of Spring
  • The Wizard's Gift
  • Another Country: The United Federation of Airports
  • I'm a Business Tourist
  • Traveling through Time And Relative Dimensions In Space
  • Resistance is futile... But it doesn't mean people won't resist...
  • We're Cybernetic Creatures
  • The Thing about Vegas
  • Middle Earth: Post-Apocalyptic Hell Hole
  • Surrounded by Technology
  • The Metaphysics of Nuclear Physics
  • How Can You Be in Two Places at Once When You're Not Anywhere at All
  • Media is Plural (and the blame game isn't about the news)
  • Treasures, Junk and Corporate Serfdom
  • Reality is Mind Blowing Enough
  • Number 1 Star Wars Fan
  • False Engagement (or "My bank isn't really my bank...")
  • The Emperor's New QR Code
  • On Kings and Colonies -- Running Government as a Business
  • Just Another Day in Portland
  • Over Explaining Things
  • In a World Where I Have to Pay for Healthcare
  • Google Has Replaced Context
  • The Internet's Memory is Fuzzy
  • STOP HELPING ME (or My Computer is Killing Me with Helpfulness)
  • My Cat Thinks He's a Great Manager
  • Neglecting my Navel
  • Masterful Service
  • Warning: Do Not Operate Heavy Equipment while Thinking
  • "None of Your Business" by Anonymous
  • Hoarding Information
  • Attack of the Season
  • Subjective Facts
  • Portland Rain Isn't for Everyone
  • Visiting My Mother in the Hospital
  • My Dirty Little Secret is I'm not a Vacuum Cleaner
  • It's not Facebook, You May Already be an Idiot
  • Portland Composts and I Simmer
  • Japanese Manners Poster -- Please do it in America
  • Complicated Stuff that I'm Forced to Use
  • Get the Money out of Politics
  • Everyone is Special
  • Redberry vs Blackberry
  • Tea and Occupation
  • Advertising that smells like the man you want your advertising to smell like
  • Lack of Privacy as a Celebration of Life
  • You say ADD like a bad thing
  • My Private Life is Public, my Public Life is Private
  • I have an unnatural relationship with my phone
  • Mr. Monopoly sells gas
  • Do no evil... unless you can't help it
  • Cool off with a Pepsi... Air conditioner?
  • My Brain is Full
  • Pandora becomes more like Radio
  • Tony Chachere vs Big Easy Foods
  • Upgraded to Death
  • Now THIS is a collectable figure -- Darth Vader 'Star Knight'
  • Netflix Is Watching
  • Session vs. Red Stripe... Mmmm... Beer...
  • Netflix and @Qwikster
  • Pepsi Steals Christmas
  • Shanzhai -- The Ancient Chinese Art of Brand Identity Theft
  • Dealing with Google+ Spam
  • WhiteCube.com vs WhiteCu.be
  • Old Rasputin -- Beer and Nostalgia
  • Fake Republican Twitter Accounts
  • Pacman Noodles
  • Random Change
  • Oil of Okay
  • Sun Bucks Coffee
  • Ball Star Classic
  • KFC or KF China?
  • Johns Daphne vs. Jack Daniels
  • Interjecting Infidelity
  • The Case of the Identical Tablet: Apple vs. Samsung
  • They Know Where You Are: Privacy and Google Maps
  • Lazy logo design and a naked blue guy
  • The Season for Ignoring the Season
  • Apple Story
  • No one can resist my Schweddy Balls
  • Give me appIebees over Applebees any day
  • The Mystery of the Two Applebees
  • What's on the Other Side of that Link?
  • Losing millions... insiders cashing out... Surprise! GroupOn delays IPO
  • Facebook Party vs. Jane Eyre Introductions
  • Full Metal Internet
  • Branding Irons
  • Your iPhone is like Your Bifocals
  • Death of a Salesman's Store
  • Living in dots and vibrations
  • Virtual Disasters -- Watching the Hurricane on the Internet Traffic Report
  • Facebook Hates Your Link and other stories from arts meets geeks
  • Apple's Innovation of One Control Freak
  • Hashtags on TV
  • GroupOn -- Good for Meth Dealers, bad for Fishing Guides
  • This Video Is Not Available on Mobile
  • 'Join The Conversation' Yeah... Corporations are sexy
  • "Did you mean?" -- Google's chiding nanny of search results
  • The Next Fad: Adword Optimization
  • The double standard of Mobile Web vs Mobile Apps
  • Branded Technology
  • Sharingspree.com -- Stealing more than GroupOn's Idea
  • The Internet Isn't Entertaining Enough
  • The Bullfighters EULA
  • Global Chit-Chat and the Norwegian Isolationist
  • It's not your bank... It's Apple's and Amazon's
  • Violated by Madison Avenue
  • Goodbye Murphy
  • Frustrated social-media serotonin hit
  • 'Narcissism' by Michael R. Bissell -- Reading myself...
  • Facebook Reinvents the Meta Tag. Evolution? Or just weird mutant?
  • Dude, you were looking at web stats and laughing
  • If real life was like the world we see in commercials
  • "We need to..." Internet Marketing Myths
  • Facebook's deal with the Devil
  • My cool new phone is a little too cool.
  • You are never alone
  • Aw, Snap!
  • Promotion vs. Distribution... You'd think they'd know that one...
  • Miracles and Meetings
  • Facebook Causes Depression
  • The I-Don't-Understand-It-So-It-Must-Be-Valuable Valuation
  • Countries less valuable than Groupon
  • Politics and instantaneous communication
  • Live by your wits, until you get the flu
  • Who owns your friends?
  • Agonies of Programming for Facebook
  • Content for Social Media
  • Walking to Surreality
  • Fact Free Zone
  • Facebook did not topple Egypt
  • The Value of Ideas
  • Frustrating Miracles
  • Social Media Slot Machine
  • Anonymous vs Me
  • The Numbers Game
  • The Internet and our Sedentary Society -- maybe some hope?
  • News from the Twitter Follow Campaign Trail
  • The Death of... Well, everything...
  • The art of Indiscriminate Twitter Following
  • The Cloudy Meaning of The Cloud
  • My Emotional Repsonse to iAnything
  • Alien Technology and Government Conspiracies
  • Portlandia... Yeah... it's probably true
  • A Short Rant about Los Angeles
  • Time for a New Reality
  • The Great Popularity Contest of the 21st Century
  • The Death of Email
  • Protecting Free Speech... Anonymously (and geekily)
  • Farewell to Doug -- the Dali Lama has moved on
  • Amazon Shouldn't Have Shut Down WikiLeaks
  • Google isn't the bad guy... this time
  • Thankless Jobs
  • Making Money -- Or Money Making You
  • Kids In Charge
  • It's Okay that Roger Sterling's Book Sucks
  • Sex, Seduction and Manipulation
  • The Superpowers of the Hive Mind
  • Big Brother is Finally Here
  • Time for New Ideas
  • Comcast, Netflix and the Mystery of the Modem
  • Custom Tailored Crap
  • The Great Technical Disconnect
  • New for the Sake of New
  • A Retail Store Built Like the Web
  • A Quick Rant -- The New Twitter and Real People
  • Disposable Personas
  • When did Google Start Policing the Internet?
  • Getting back to HTML basics, thanks to Apple
  • Inspecting my Navel Base
  • Quantum Entanglement and the Death of Radio
  • A shoebox vs. an online backup
  • Cave Man Distribution Networks
  • Dressing for Work
  • The team that hates itself -- Visionaries, Managers and Technicians
  • iBooks -- Creative Epicenter or Gatekeeper?
  • The Failure of Success
  • The Economy is Going to Get Worse, but that's okay
  • Time lost on Twitter
  • Common Sense of the New Economy
  • Twitter's back alleys and dark places
  • Social Media is NOT Advertising
  • On censorship
  • Microsoft Courier
  • Form (designers) versus Function (geeks)
  • Bad Restroom Health Sign
  • PDXBOOM -- The power of social media and the portland pipe bomb
  • China and Apple -- Different organizations, same management
  • The volume of screens
  • Logorama
  • Sleeping through miracles
  • Who needs an URL anyhow?
  • Transmedia
  • That magical little tablet
  • The complications of making coffee
  • How your website can be in two places at once
  • Masterpieces created by sheer volume
  • Suing over lack of originality
  • A Primer on Internet Fame -- dancing babies, hamsters, numa numa, and more...
  • The Lawsuit Lottery
  • Checking my messages
  • Another Random Night of Arts in Portland
  • Rules are made to be broken -- in a reasoned, systematic way
  • So many accounts, so few passwords
  • The Dali Lama of Hillsdale
  • Who really uses Twitter? 60% of Twitter's traffic isn't on Twitter
  • Riding the commute route on Saturday
  • Not everyone is like you
  • The Web is a Jerry Rigged Kludge
  • Portland Bike Plan: Too Expensive or Playing with numbers?
  • Twitter: Asleep at the Mouse Wheel
  • Where regulation is good: Google Voice and Vonage
  • How Facebook is (unintentionally) forcing programmers to piss off users
  • The Twit Cleaner
  • Perfect Secretary's pitch for @Adbroad (and the Youtube API)
  • The Emotions of Text
  • The Shorty Awards Scandal -- Manual Spam is still Spam
  • Google Analytics, the cloud and missing numbers #fail
  • Helen Klein Ross & Michael Bissell Interview at Adweek's Social Media Strategies Conference
  • The Internet is the New 60's
  • Getting back in the saddle (bicycle saddle, that is)
  • Ranting about Portland Drivers
  • Cougars from New Zealand (and I don't mean big cats)
  • Adding facts together, or why you can't charge your cell phone from wifi
  • Social Media and the Destruction of the World
  • Rabid Fans vs Passive Viewers -- The Coco vs Leno saga
  • How to tell someone to retweet (without using up your 140 characters)
  • You can't buy social media
  • A book unopened is but a block of paper
  • Building the LOST: The Final Season Sweepstakes
  • Holiday SPAM (or the lack thereof)
  • Archiving Twitter
  • Too Many Toolbars
  • Random Censorship with Google Adwords
  • Accessibility and Shopping Online
  • "Upgrading" my flight
  • Twisted path to customer service
  • Flash: Shiny objects blinding your audience
  • Twollow and other gold rush scripts
  • Arthur Miller's All My Sons
  • GPS in a Laptop computer
  • Thinking outside the box... There was a box?
  • Twitter was designed for Text Messaging
  • It's not the corporations, damnit
  • Entrepreneur or Dreamer?
  • Adweek Social Media Twitter for Brands Presentation
  • Socializing is more than Social Media
  • Generational Marketing is a Myth (or Who's your Daddy?)
  • Social Media is Just the Way We Use the Internet
  • Twitter Followers Don't Matter (ask the porn sites)
  • The Internet is Gooder than Books
  • Sometimes you don't want your campaign to go viral
  • Best Twitter Branding Campaign
  • A Good Explosive Recipe and other found knowledge online
  • Like flies to crap, Spammy Twitter Followers don't really go away
  • Video Projectors for your phone
  • iPhone SMS Security Hole
  • How Flipmytweet works
  • Cell Phones as Microscopes
  • Markie's Birthday
  • Digg is not the Hijacker -- You Are
  • Steve Ballmer -- the walking dead?
  • Twitter as an open mic poetry reading
  • Automatic Social [un]Awareness
  • New York, New York
  • First splash for United Against Malaria
  • New Media/Old Media and the CLIO Awards
  • Interview at SXSW: Mad Men Twitter And Tracking
  • Saturday Yard Work
  • We've got an App for that -- it's called the Web
  • Made it to SXSW in Austin
  • What is Conquent?
  • The trouble with Wordpress and other templates
  • Wayward Words with Baggage
  • Speaking at SXSW March 17th
  • The fleeting Memory of the Internet
  • It's okay to say 'I don't know'
  • Good Morning America, now Go Fight Traffic
  • More surreality in Portland
  • Nike Takes Over Conquent
  • Facebook owns this title
  • Excuses, excuses
  • A little on Social Media
  • Feeding on Content
  • Attack of the Bots
  • Irish Music in Oregon City
  • Landing on an Aircraft Carrier
  • Got Curry? And some bizarre art?
  • Web 1.0
  • Random Music and Random Life in Portland
  • To the dump, to the dump, to the dump dump dump
  • Flight Simulator
  • Cold night, hot fire, happy cat
  • Net Neutrality
  • Walking to work in the snow
  • A window into Moreland of the Past
  • Getting clever with data feeds
  • Big and Little Beirut
  • The Other Credit Crisis
  • The Broadband Inauguration
  • T-Mobile owns Magenta and Other Patent Stories
  • The Risk-takers, Doers and Makers of Things
  • The noise of 20,000+ Twitter Followers
  • Reflections on my DC Trip
  • Born Again American
  • 30,000 feet, 500 MPH Suburban Strip Mall
  • Cellphones, toilets and the Inauguration
  • The wall of pissing
  • National Treasure/National Archives
  • My trip to DC so far
  • Everyone is insane
  • Getting ready for DC
  • The End of Days (of song): Microsoft Songsmith Example
  • The Very Model of a Modern Major General
  • Browser Bigotry
  • The Death of your Soul: Microsoft Songsmith
  • Creative Development or Developing Creatively?
  • Race to Witch Mountain
  • The Myth of Wikipedia (or the Wiki-1400)
  • Online/Offline Sales -- is it really that bad?
  • Is PayPal Tacky?
  • Old School Web Design Still Works
  • Domain Squatting
  • Christmas Fire
  • Green Chri$tma$
  • QA 101
  • Portland Snow
  • Get some return on that web traffic
  • I think they have a backup...
  • I'd love to have that problem
  • The [un]importance of statistics
  • Don't be a tool of viral marketing
  • CAT Scan!
  • Follow up to the shoulder injury
  • Emails, discussions, blogs, wiki and web content
  • Ironic Injury
  • On the Santa Monica Pier
  • You Designed for Print First
  • You let someone else register your domain name
  • You figured .biz, .info, .us would work fine
  • What's after the Integrated Circuit?
  • Intelligent life is out there (but it's bugger all down here on earth)
  • Subject Matter Experts Talking Other Subject Matter
  • The Totalitarian Regime of Apple
  • Oversimplifying how people work
  • crowdSPRING
  • Creative Services for the New World
  • Reverse Anthropomorphism
  • The End of Time
  • Oil prices and birdsong
  • Watching Starship Troopers AGAIN!
  • Better Living Through Twitter
  • Lessons Learned From Apple
  • It's the Brand, Baby
  • Business Architecture vs. Web Construction
  • On Truth
  • You can't build life
  • Accidentally Drunk in Portland
  • Al Gore the Winner
  • Intelligent life is out there (but it’s bugger all down here on earth)
  • Aussie Rules Football
  • Trip to Nostalgia Land
  • I am such an idiot
  • Long day of travel
  • Miami -- as far from Portland as you can go in the US
  • Inverse Peter Principle
  • COMPLETE GEEKOUT:MD5s as database keys
  • Random Knowledge
  • I'm fascinated with modern plumbing
  • Leaving Seattle (or why you should keep your ticket close)
  • On the Rails
  • The Hive

© Michael Bissell. All rights reserved.